GO Rentals Self-Service Kiosks Reduce Check-In Time by 60%

To meet the growing demand for time-saving travel hacks, New Zealand-based GO Rentals is introduced self-service kiosks at it branches, where check-in times have been reduced by up to 60%.

Kiosks were initially in place at Auckland Airport and Christchurch branches and have now been rolled out across all GO Rentals branches nationwide this year, following a successful soft launch that saw over 6,000 check-in processes completed by travelers from around the world.

In collaboration with Auckland-based Fingermark Digital Technologies, the kiosk experience was created to fast-track the check-in process without compromising important information exchange. Aspects such as license scanning software and intuitive customer compliance steps have seen check in times reduced significantly.  

GO Rentals Managing Director, James Dalglish, said in a statement that customer's appetite for innovation is pushing the brand into new territory without losing sight of those with more traditional preferences.

“Delivering the best possible customer experience is at the core of our business and this ground-breaking technology means we can continue to innovate the way we interact with our customers well ahead of what we see our competitors doing,” he said. “While uptake on the kiosks has exceeded our expectations, we know that some people still prefer a face-to-face option so we continue to have our customer service experts on hand to check you in or help with any kiosk questions.”

The GO Rentals mobile app is also experiencing strong traction, emerging as a leading booking channel, challenging desktop and mobile versions of the company's website. The mobile app has seen double digit growth in airport shuttle requests and provides ongoing information and support for drivers.

Over 20,000 downloads have occurred since the app was launched in 2017.

Launched in 1999, GO Rentals started with only a handful of vehicles and one location. Nineteen years later, GO Rentals has the largest independent car hire fleet in New Zealand with a huge selection of late model vehicles to suit every kind of road trip. Multi-award winning customer service staff and systems ensure drivers enjoy their hire experience every time.

Related: Go Rentals Wins Customer Satisfaction Award