Auto Rental News
MenuMENU
SearchSEARCH

Car Rental Cancelations Rise as Coronavirus Cases Increase

DiscoverCars.com has reported a total bookings drop by a third (around 30-35%) during the period of the end of February and beginning of March, both to areas affected by the virus and more generally. 

March 13, 2020
Car Rental Cancelations Rise as Coronavirus Cases Increase

Since Feb. 23, there has been a 47% drop in customers hiring cars in Italy.

Photo via Dipartimento Protezione Civile/Flickr.

3 min to read


Since the outbreak of Coronavirus in China in December, the travel industry has been hit hard with cancelations and a drop in bookings.

This decline in travel bookings can be clearly seen when it comes to car hire. DiscoverCars.com has reported a total bookings drop by a third (around 30-35%) during the period of the end of February and beginning of March, both to areas affected by the virus and more generally.  

Ad Loading...

When giving reasons for canceling, many DiscoverCars.com customers said that they did not want to risk it, either because they are traveling with young children or babies, people with existing health conditions, or because they are pregnant and are worried about contracting the virus.

Destination Country

Change After Feb. 23

Malta

+20%

California

+19%

Ireland

+18%

Azores Islands (Portugal)

+12%

Croatia

+3%

Greece

-1%

U.K.

-5%

Balearic Islands (Spain)

-7%

Australia

-7%

Portugal

-10%

Mexico

-12%

Canary Islands (Spain)

-18%

Poland

-19%

Turkey

-19%

Spain

-23%

France

-26%

Costa Rica

-30%

Morocco

-31%

Jordan

-31%

Iceland

-35%

Florida

-36%

Canada

-36%

New Zealand

-37%

Germany

-41%

Italy

-47%

Before the Italian outbreak at the end of February, only around 2-3% of DiscoverCars.com customers had cited Coronavirus as a reason for canceling their trip — but within a fortnight, that number had soared to 30%. 

Since Feb. 23, there has been a 47% drop in customers hiring cars in Italy.

This pattern of customer cancelations can be seen in other countries, too. Germany has had a much larger number of cases, with over 1,112 people diagnosed by the March 10, and the drop in visitor numbers has reflected this: down 41% since the end of February.  

Not all car hire cancelations are down to fear of contracting the virus. Governments around the world have been reviewing their travel advice for different countries on a daily basis, with some countries restricting entry entirely to people who have travelled through the worst-affected areas. 

Ad Loading...

Some 13% of customers who made cancelations went on to book another destination, particularly those who had cancelled trips to Italy — so there is some feeling that some countries are safer to visit than others. 

Destinations that have seen a small but significant increase in customer demand since the February outbreak include Ireland, Croatia, the Azores (Portugal), and Malta: all countries with much fewer reported cases of the virus.  

DiscoverCars.com figures also show an increase in local tourism. For example, U.K. travelers are renting a car within the U.K. with a 17% increase compared to two weeks ago. 

“As well as the shorter-term cancellations, coronavirus is proving to have an impact on our longer-term travel habits, too," Aleksandrs Buraks, head of growth for DiscoverCars.com, said in a statement. "Our data shows that customers are now much more reluctant to book a car in advance.”

According to the figures, last year, on average, people would choose to book a car around two months before a trip, whereas now, people are leaving their bookings until one month or less before they travel. 

Ad Loading...

“The rise in cancelations so far this February/March shows that customer confidence in travel safety can change practically overnight," Burkas continued. "As coronavirus continues to spread and new cases are diagnosed all over the world, there will be a very worrying few months ahead for the travel industry, whilst companies try to work out what the real scale and economic impact of the epidemic will be." 

More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...