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Rental Operations•by Staff•December 18, 2020

Enterprise Tops Customer Satisfaction Index Survey

This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.

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Rental Operations•by Staff•December 18, 2020

Ireland's Rental Fleet Plummets Over 50%

Chances of re-fleeting to meet recovery demand "will be a big problem," says head of Irish car rental association.

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Fleet Insurance•by Staff•December 18, 2020

Trov Renews Partnership with Free2Move Carsharing

Trov is also offering a new program in which over 70 million data points such as vehicle, driver, and road data help fleets to monitor, manage, and mitigate risk in real time.

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Rental Operations•by Staff•December 16, 2020

U.S. Car Rental Revenue Dives 27.4% in 2020

Overall revenue of $23.22 billion lowest since 2011; year-over-year drop unparalleled.

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Legal & Legislative•by Staff•December 16, 2020

Uber Fined $59M over Sexual Assault, Harassment Claims

A California commission is requesting information related to assaults that happened on the ride-hailing app from 2017-2019.

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Green Fleet•by Staff•December 14, 2020

Zoox Previews Future of Robotaxi Design

The robotaxi features face-to-face symmetrical seating that eliminates the steering wheel and can change directions without the need to reverse.

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Rental Operations•by Staff•December 11, 2020

Rideshare, Delivery Service Alto Expands to LA

With a dedicated fleet of five-star crash rated SUVs and a team of fully employed, rigorously vetted and trained uniformed drivers, Alto is bringing its elevated experience to the Los Angeles market.

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Rental Software•by Staff•December 11, 2020

Rent Centric Releases Second Generation App

Rent Centric’s Mobile Agent Pro App requires a Rent Centric management system subscription as the prerequisite platform.

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Rental Operations•by Staff•December 11, 2020

Turo Returns to New York

Beginning in January, Turo will allow listings in New York from members of the commercial host program — independent car rental companies that provide their own insurance and are registered with the state. 

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Rental Operations•by Staff•December 11, 2020

Capital CarShare to End Albany Service

The board cited financial pressures from COVID-19 as an aggravating factor. 

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