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How to Deal with Customer Who Love to Tell Stories
This hilarious exchange with a customer will be all too familiar to local rental operators.
This hilarious exchange with a customer will be all too familiar to local rental operators.
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
A luxury shuttle—whether for business or employee use—can be a big commitment. But by starting with a quality product underpinned by a strong customer service ethos, you’ll have a win-win scenario that will allow you to make the most of this investment.
On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.
Manheim's president who oversees the inventory solutions unit offers thoughts on fleet mobility services, bringing artificial intelligence to inspections, and the company's diversification strategy.
Through the 12-month period ending in June 2019, overall manufacturer incentive spend has declined, and the strength of fleet sales this year has been a big reason why.
Overall used vehicle values are at strong levels. Crossover values are holding steady but there is cause for concern in the near future. Sedan values are expected to improve or stabilize as more crossovers enter the market.
To completely unlock your fleet’s potential, read how a GPS Tracking Solution solves the top 3 business challenges of driver accountability, safety, and efficiency.
Are you looking for a low-cost, high-value telematics solution? Find out what the top three impacts to telematics pricing are and what to consider when researching providers.
Fetch is an on-demand peer-to-peer rental service for pickups, box trucks, and cargo vans. Cofounder Adam Steinberg says the commercial side is its fastest growing segment.