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Defining the Helping Mindset
How you handle the customer in an urgent time of need determines the size of your reward.
How you handle the customer in an urgent time of need determines the size of your reward.
The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
In the second of two wide-ranging interviews, Zubie CEO Gary Tucker discusses how rental franchisees can keep tabs on their vehicles, privacy and telematics, and how Zubie stands out from its competitors.
Data management and protection, electrification, telematics, video technology, mobile servicing, shared mobility, and advanced safety tech took center stage in San Jose.
Cars with new accident avoidance systems can be compromised even in minor fender benders. Not handling their repairs properly could lead to increased liability exposure.
The used car market has adopted a Swiss Army-knife approach to managing the “off-lease tsunami,” which turned into a manageable rising tide. Are new market dynamics breathing life into a segment left for a dead, the midsize sedan?
Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
This hilarious exchange with a customer will be all too familiar to local rental operators.
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.