Car rental operators implementing new customer processes as a result of the coronavirus pandemic must consider state laws regarding remote, electronic, and extended transactions — especially those not yet updated for the digital age.
Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.
The largest windfalls from autonomous services won’t come from making driverless cars or advertising in them. Look instead to what Google does best when disrupting and democratizing technology.
The founder of a car rental marketplace serving UAE shares the lessons he is learning from the COVID-19 pandemic, and what he believes the car rental industry in general can learn too.
Insurance companies are making a lot of accommodations that would previously have been unheard of and you’ll never know if you don’t ask.
We asked eight experts from the travel, transportation, and mobility spectrums: Will the pandemic accelerate certain mobility options, or will latent hesitancies exist from a health/safety standpoint that will dampen the market for a long time?
With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?
The memories of the stripped-down rental car are gone. What’s changed, and how has it affected the new and used vehicle ecosystem?
Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
How you handle the customer in an urgent time of need determines the size of your reward.