2013 Auto Rental Summit
An outside view of the Seminole Hard Rock.
Attendees gathered in the main ballroom for the first seminar session.
Chris Brown, executive editor of Auto Rental News, welcomed the more than 200 attendees.
Ken Stellon asked for volunteers during the customer service role-play seminar.
The Frontline Performance Group team: Ken Stellon, Eddie Bartemes and Israel Alvarez
Jacqueline Joseph of Leisure Car Rental was named the 2013 Professional of the Year for the independent category.
Daniel Warsh, an associate with the law firm Maddin, Hauser, Wartell, Roth & Heller, presented a seminar on avoiding discrimination at the rental counter.
Consumer advocate Christopher Elliott revealed insights into what makes car rental customers mad.
The topics for the round-table discussions.
Traveling from South America: Julian Gritsch from EuroIT in Brazil, Hugo Costa from Foco Car Rental in Brazil and Alberto Velez.
The second annual Auto Rental Summit took place at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla.
Stan Levy presented CarRentalExpress.com's first Renter Rated Award to Beth Eidman and Jorge Arevalo from Midway Car Rental.
Sharon Faulkner, executive director of the American Car Rental Association, and Monica Combest of Enterprise greeted guests at the ACRA booth.
Stan Levy discussed the metrics from CarRentalExpress.com's Renter Rated system.
Ken Stellon of Frontline Performance Group interacted with a table during the role-play seminar "The Firing Line."
How many hotels feature gold records as part of their decor? Attendees enjoyed the Hard Rock's rock-and-roll themed decorations.
Dr. Rick Garlick of J.D. Power and Associates presented National Car Rental with the top prize from its 2013 North American Rental Car Satisfaction Study.
Vendor Davey Coach, also the sponsor of the "Ready to Rock" opening reception, gave away a brand-new guitar to the winner of its raffle.
Alberto Velez, president of the Argentina car rental association, won the new guitar.
The awards luncheon featured a "rock and roll" theme.
Sharon Faulkner picked the winner of the association's raffle prize.
Angela Margolit of Bluebird Auto Rental Systems presented a retirement gift to her brother, Gordon Rozek.
Sponsored by American Express, the winners of the Professional of the Year Award received trophies.
From a Thrify Car Rental franchise in Syracuse, N.Y., Kathy Nieves was selected as the winner of the Professional of the Year in the franchise category.
Gina Bruzzichesi of Avis Budget Group was named the winner for the corporate group, but she was unable to attend the awards luncheon.
Dr. Rick Garlick presented the results of J.D. Power and Associates' 2013 North American Rental Car Satisfaction Study.
The conference featured several networking breaks, including a smoothie break sponsored by Green Motion.
Our "Ready to Rock" opening reception was a great ice-breaker for attendees to interact with the vendors.
A group discussed its topic during the "Idea Lab" roundtable disccussions.
