2016 International Car Rental Show Seminars
Peter Smith, vice president of global franchising for Enterprise Holdings, discussed Enterprise's ongoing expansion of its three brands: Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental.
The opening keynote address featured a panel of representatives from car rental and travel platforms: (l to r) Steve Matise of Travelport, Imad Khalidi of Auto Europe, and Bobby Healy of CarTrawler.
This year featured the first meeting of association directors from around the world, including China, South Korea, Brazil, Mexico, New Zealand, Canada, and the U.S.
Tyler Koch of CTD Investments presented tips to help motivate millennials in the workplace. This concurrent session included live polling for the audience to answer questions on the topic.
Robert Muhs (center) won the 2016 Russell Bruno Award. He is pictured with Chris Brown and Sharon Faulkner, executive director of the American Car Rental Association.
(l to r) Michael DeLorenzo of Rent-A-Wreck, Brad Kjar of U-Save Car and Truck Rental, and Ross Macdonald of AutoAp Inc. made up the panel that focused on how the new recall bill can impact car rental operations.
Wesley Hurst of Polsinelli looked at recent developments in franchising from a legal perspective.
Harry Willner and Ben Rosenbloom sat on a panel in the "Why Lease? (And How)" seminar.
Shawn Concannon of TSD discussed how to use software to maintain and remarket fleet more effectively.
Sharon Faulkner (at podium) and other members of the American Car Rental Association (l to r: Gordon Reel, Greg Scott) addressed the legislative issues facing the car rental industry, including the recent passage of the recall bill.
During ACRA's General Session, Bob Kolasky of the U.S. Department of Homeland Security (at podium) discussed threats of terrorism and how rental car employees can educate themselves on suspicious activity.
Chris Brown, executive editor of Auto Rental News, introduced several of the sessions.
During this Latin American seminar, a panel of brokers, rental operators, and online travel agents discussed the Latin American rental car market and the changing needs of customers. The panel included (l to r) Herbert Viana of Localiza, Jose Santos of Rentalcars.com, Sally Keadle of Expedia, and Javier Garcia of Mex Rent-A-Car.
Mike Antich, editor and associate publisher of Automotive Fleet, shared trends in U.S. commercial fleets during a Latin American program seminar.
Michael Willits (center) and Andres Lezcano of Bluebird Auto Rental Systems provided case studies to highlight successful strategies for managing a dealer rental and loaner business.
Lauren Tye of CTD Investments presented 10 keys to recruiting and retaining millennials in the workplace.
Ken Stellon of Frontline Performance Group led a writing workshop to help attendees develop their own company's narrative and message.
Angela Margolit, founder and president of Bluebird Auto Rental Systems, served as the moderator for the "How to Grow Corporate Rentals" seminar.
Robert Camp (left) of Alliance Inspection Management and Jeff Hart of Manheim took part in the seminar that covered online auction sites and how to best use them.
CarTrawler's Bobby Healy was on the panel during the opening general session.
Brad Meyer, a former Dollar Thrifty operator, provided cost management strategies when it comes to fleet costs.
Eddie Crespo of TSD provided tips to reach customers in new and creative ways during this Latin American seminar.
Jim Tennant, principal of The Tennant Group, moderated the "Rising Costs, Lower Values: How to Keep Fleet Costs in Check" seminar.
Joe Lyons of Marple Fleet Leasing participated in the panel seminar on how to mitigate fleet costs.
Chris Brown, executive editor of Auto Rental News, moderated the opening keynote panel session.
Sharky Laguana (left) of Bandago and Noah Lehmann-Haupt of Gotham Dream Cars debated on the future of car rental from the threat of Uber to on-demand rentals to self-driving cars.
First-time attendees had the chance to meet other new attendees and learn more about the event's highlights during this networking orientation.
Egan Smith of the U.S. Department of Transportation addressed the future of connected car technology and how it could impact the car rental industry.
At the end of each session, attendees had the chance to ask questions.
Moderated by Sharon Faulkner, this concurrent session showed attendees how to use leasing to fleet strategically. The panel of lessors and operators included (l to r) Harry Willner of Fleetway Leasing, Ben Rosenbloom of Marple Fleet Leasing, and Lisa Cisler of Ace Rent a Car in Tampa.
David Purinton, owner and president of PurCo Fleet Services, presented a seminar on how the Graves Amendment can lower a car rental operation's liability expense.
Leslie Pujo (far right) moderated the seminar that featured a panel of experts sharing best practices on compliance and solving operational challenges with the new recall bill.
Panelists (l to r) Doris Morningstar of Hibu, Ian Kusinitz of Empire Rent A Car, and Jon Dill of NextCar, Priceless, and Rent-A-Wreck offered tips to improve a rental agent's phone performance and even rated several recorded calls.
Mike Kane of VRCG Inc. presented examples of market consolidation in other industries and tips to make industry consolidation work for your company.
Leslie Pujo, an attorney with Plave Koch, shared factors that form a good franchise agreement for both the franchisor and franchisee.
During a Latin American seminar, Kevin Stutz presented how price points have affected the customer experience, rates of cancellations, and rates of customers with previous reservation.
Jorge Juan de la Guardia of Panama Car Rental highlighted some of his company's strategies to increase corporate rentals.
This manufacturer panel shared best practices to maximize rental and loaner programs during an auto dealer day session. The panel included (l to r) Tim Wallwork of Nissan North America, Donald Skahan of Subaru of America, John Bauer of Toyota Motor Sales, and Lou Augello of American Honda Motor Co.
David Purinton hosted the first timers' networking orientation. He presented highlights of the event to newcomers.
Elizabeth Alonso of MCar shared her experience with how to increase outside sales and strengthen corporate rental relationships.
Jason Manelli, vice president of International Franchise Systems, served as the moderator for the "Mastering Online Marketing and Phone Sales" seminar.
Chris Reeves from Ally Auto Remarketing discussed steps to remarket vehicles using online auctions.