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The campaign, which extends through mid-summer, will highlight the brand's customer satisfaction, loyalty club, market share growth and business gain.
Read More →These additional services include expedited scheduling of a vehicle repair, pick up and return of the vehicle by a dealership representative, driving the customer to the dealership or his or her place of work, and providing other alternate transportation for the customer.
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Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.
Read More →Enterprise is the only car rental brand to appear on the magazine's list of “Customer Service Champs” this year.
Read More →In 2009, the Budget Business Program awarded nearly $2 million to small and mid-sized businesses for car rentals.
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With the KeyKeeper XL Withstand, rental operators can allow customers to drop off their keys during off hours, minimizing labor costs.
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Follow this step-by-step guide to handle days when duebacks and cars on the ground will not cover reservations. Four unique scenarios are examined.
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Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.
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With streamlined operations and lower cost structures, a dealer rental operation should be a powerful competitor to more traditional rental operators. Why aren’t they?
Read More →Young active-duty military members could be a potential business opportunity for car rental companies.
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