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ArticlesCover Storyby Amy HercherMay 8, 2017

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

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ArticlesNovember 17, 2014

Handling Negative Online Reviews

With Yelp's continued influence on companies' reputations, here are some tips to manage your company's online Yelp page, including how to respond to negative reviews.

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ArticlesCover StoryJanuary 9, 2014

Managing Your Complete Internet Presence

Your customers want to share their experiences and engage with your brand. What are you doing to help?

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