One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.
New ND Airport Features Quick Turnaround Facility
North Dakota’s Williston Basin International Airport has officially opened. The new airport features a quick turnaround facility and rental car parking lots to serve its three rental car vendors.