Vehicle Rent's new loyalty program, the TravelBee Club, seeks to maximize customer experience.
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
At the end of a rental or reservation call, a rental agent should always ask to book future rentals.
With the widespread issue of low rental prices, America Car Rental wants to give advice to customers on how to avoid the surprise of unexpected charges at the counter.
This partnership captures all rental data electronically, including video and photo, contracts, and signatures.
Hertz has started using electronic rental agreements and has expanded its eReceipt and Express Return service. The services will be available at all U.S. Hertz, Dollar, and Thrifty corporate locations by the end of this year.
Avis Car Rental’s updated mobile app — with its Avis Now features — has gained more than 250,000 users and logged more than 100,000 rental transactions since it launched in July.
While car rental kiosks have not traditionally caught on in car rental, Globe Car Rental has developed a service that speeds the rental transaction while promising to expand the company's reach.
Auto Europe, a U.S.-based travel services provider to Europe, has launched a Ready-to-Go Pickup Guarantee. It pledges to pay for a customer's car rental if the reserved vehicle is not ready and waiting upon his or her arrival at the rental car counter.
Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.
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