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Rental Process

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

Hertz Introduces Electronic Rental Agreements

Hertz has started using electronic rental agreements and has expanded its eReceipt and Express Return service. The services will be available at all U.S. Hertz, Dollar, and Thrifty corporate locations by the end of this year.

Updated Avis App Hits More Than 250,000 Users

Avis Car Rental’s updated mobile app — with its Avis Now features — has gained more than 250,000 users and logged more than 100,000 rental transactions since it launched in July.

Kiosks Can Do

While car rental kiosks have not traditionally caught on in car rental, Globe Car Rental has developed a service that speeds the rental transaction while promising to expand the company's reach.

Auto Europe Launches Pickup Guarantee Program

Auto Europe, a U.S.-based travel services provider to Europe, has launched a Ready-to-Go Pickup Guarantee. It pledges to pay for a customer's car rental if the reserved vehicle is not ready and waiting upon his or her arrival at the rental car counter.