Hertz has introduced electronic rental agreements and expanded its eReceipt and Express Return service to all customers at its U.S. corporate-owned locations.
Additionally, customers now have the option to receive their rental terms and conditions and important Hertz contact information — including roadside assistance numbers — via email for easier access, according to the company.
Hertz Global’s brands Dollar Rent A Car and Thrifty Car Rental are also offering electronic rental agreements and eReceipts to customers. The services will be available at all Hertz, Dollar, and Thrifty U.S. corporate locations by the end of this year and will begin rolling out to other countries in 2017.
"We know our customers — especially holiday travelers — want to get on their way quickly," says Alex Marren, Hertz’s executive vice president of North American Rent A Car Operations. "By giving our customers the option to receive their rental information electronically, including their receipt, we're making the pick-up and return experience faster and more streamlined. It also enables customers to access these documents instantly from anywhere, anytime."
Customers can take advantage of these new services by providing an email address at the time of booking. A Hertz representative will verify the email address at the time of pick up and return. For customers who do not want to wait for an attendant to check out their car, they can now use Hertz's eReceipt and Express Return Service and simply leave the keys in the car and go at select locations, according to the company.