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Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?

Are Your Sales Tactics Working? Customers Tell All

In this exclusive webinar, learn about how your customers perceive your business. Sponsored by Auto Rental News and Frontline Performance Group, feedback from customers and sales associates on the rental process — what works and what doesn't — will be revealed Oct. 6.

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