All off-site rental car companies will move to the airport’s new ground transportation center on March 6.
While rentals are down 10-15 percent, operators are aggressively adapting to new market conditions and reaping the rewards.
RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a seamless continuation of operations.
The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?
Industry pioneer Fred Mudgett was a lifeline to the independent car rental operator and franchisee.
Is the on-airport market right for you? Hear from others who have been there and learn from their experiences.
The most effective Web sites promote the brand and company image, foster customer loyalty, and help differentiate the company from competitors.
With 19 locations and plans to expand further, Capps Van & Car Rental has found a niche in the local market while bucking industry convention.
Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.