ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.
While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.
Fox Rent A Car will amend its prepaid rental booking, refund, and cancellation policies for customers that have been impacted by the recent U.S. travel ban.
Fox Rent-A-Car has launched the Fox Pay Now prepaid car rental program at its U.S. corporate locations and plans to expand it to its worldwide affiliate locations later this year.
A market controlled by brokered transactions will continue to suffer price pressures and customer service issues.
Prepaid reservations might be the new guaranteed reservations; though perfecting the model to balance customer service, utilization and profits is an enormous challenge.
eReady is a free new service that delivers faster car rental pick-up for customers who pay in advance and provide all information necessary for Europcar to prepare the paperwork before the rental is picked up.
Delta’s new Basic Economy service shows we need to adopt similar technology to assist with marketing and performance metrics.
Online car rental purchases for the UK-based car rental company can now be made via ‘Payment On Arrival.’
Many of the problems associated with cancellations and no-show policies are no one’s fault but our own.
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