J.D. Power and Associates will release the 2011 North America Rental Car Satisfaction Study results on Nov. 15.
Now in its 16th year, the study measures overall customer satisfaction with renting cars at airports by examining six factors: costs and fees, pick-up process, rental car, return process, reservation process and shuttle bus/van.
The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.