Zagat, a provider of consumer-based ratings and reviews, released the results of its latest U.S. Car Rental Survey covering 10 leading brands: Advantage, Alamo Rent A Car, Avis, Budget, Dollar Rent A Car, Enterprise Rent-A-Car, Hertz, National Car Rental, Rent-A-Wreck and Thrifty Car Rental.
Surveyors were asked to select the best rental car brands in a variety of additional categories for a total of 20 categories. Hertz made a clean sweep of top ratings for vehicles, reliability, service and popularity, netting the title of Top Overall. Following Hertz, National took the No. 2 spot edging out Avis. National was also rated the best value.
Enterprise won for Deals and Promotions, Neighborhood Rentals and Car Pick-Up Experience, while Hertz won the remaining categories.
The surveyors, predominantly men, rented cars 11.4 times on average in the past year — 6.7 times for business and 4.7 for leisure. In addition to providing ratings on Zagat's 30-point scale, the surveyors offered comments about their experiences with the various rental car brands.
“Having closely followed the car rental industry over the past 20 years, it comes as no surprise to see Hertz, National and Avis dominating,” said Tim Zagat, co-chair of Zagat. “However, the degree of Hertz's victory in this year's survey is most impressive.”
Click here for the full ratings and reviews of each car rental brand.
Enterprise’s Assistant Vice President of Technology Innovation, Derik Reiser, spoke at the conference as one of four participants in a panel discussion sponsored by the Society of Collision Repair Specialists.