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Legal & Legislativeby American Car Rental AssociationJanuary 3, 2012

ACRA: 'It's that Time of Year Again!'

The fiscal year for ACRA is now over, and the organization reports it ‘enjoyed significant growth in 2011.’

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Legal & Legislativeby Wesley HurstJanuary 3, 2012

Investigating Renters: Verifying Licenses with the DMV

Technology has enhanced rental car companies’ ability to verify the status of a customer’s license, and with it, has opened the door for potential negligent entrustment cases. What is your duty in light of recent case law?

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Rental Operationsby Joanne TuckerJanuary 3, 2012

How to Move Up on Google: From Page 99 to 1

Having an online presence is essential for an independent car rental company, but this means more than just having a website and a Facebook account — you have to engage your customers and understand your targeted market.

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Legal & Legislativeby Roy BrickerJanuary 3, 2012

Debit Card Payment Processing Changes: Are You Taking Advantage?

New, federally mandated caps on debit transaction fees may benefit car rental companies accepting debit cards. However, be prepared for stricter IRS information reporting rules and the proliferation of payments via smartphone.

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Rental OperationsCover Storyby Chris BrownJanuary 3, 2012

2012 Car Rental Show Preview: Gather for Solutions

The 2012 Car Rental Show will be one of our biggest in years. The best yet? You be the judge.

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Rental Operationsby Frontline Performance GroupNovember 1, 2011

Car Rental Q&A: How to Harness Social Media, Prevent Customer Profiling and Deal with Floods of New Applicants

Auto Rental News and industry professionals answer your questions about car rental trends, techniques and other current issues.

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Rental Operationsby John HealyNovember 1, 2011

Car Sharing: Grading the College Campus Market

Northcoast Research Partners’ report on adoption of car sharing at U.S. universities shows a yearly growth rate of 20-30 percent on a majority of campuses that start a program.

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Rental Operationsby Frontline Performance GroupNovember 1, 2011

Closing the Customer/Associate Perception Gap

Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?

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Rental Operationsby Chris BrownNovember 1, 2011

An Entrepreneurs' Company: Payless Turns 40

Payless Car Rental has reached its 40th birthday with a singular focus on a business niche and the vision of entrepreneurs.

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Legal & Legislativeby American Car Rental AssociationNovember 1, 2011

From Conversation to National Association: ACRA Celebrates Successes

Through its various incarnations, the American Car Rental Association has continuously advocated for major car rental companies, franchise owners and large and small independents. Today, the association is stronger than ever.

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