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Rental OperationsCover Storyby Chris Brown and Greg BasichFebruary 25, 2011

From Recession to Recovery

Car rental operators and industry stakeholders react to market forces and assimilate change into their business plans.

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Rental Operationsby Chris BrownFebruary 1, 2011

Rent Alert: Program Finalized for 2011 Car Rental Show

Technology, sustainability and “the new normal” will take center stage at this year’s annual industry conference.

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Rental Softwareby StaffFebruary 1, 2011

Car Rental Show Products and Vendor News

Check out these companies and many from the Car Rental Show exhibit hall floor.

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Legal & Legislativeby Sharon FaulknerFebruary 1, 2011

How to Effect Legislative Change

Between your state and local representatives, Chamber of Commerce and industry associations, you have the power to shape legislation that will directly affect your business.

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Green Fleetby Tim YoppFebruary 1, 2011

Will Electric Vehicles Work for Your Rental Fleet?

First adopters will gain free publicity and a high rental rate. But with uncertain resale values, range issues and limited initial availability, the decision to acquire electric vehicles for your rental fleet is not to be taken lightly.

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Rental Operationsby Ken StellonFebruary 1, 2011

Little Words Lead to Bigger Profits

Proper language during the rental process will increase sales conversions, lower customer complaints and boost the confidence of your frontline sales team.

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Fleet Acquisitionby Jim TennantFebruary 1, 2011

How to Acquire an Auto Rental Company

Buying out or merging with another rental company can be a quicker path to new revenue than opening up a brand new store—if you can avoid the pitfalls going in.

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Green Fleetby Justina LyJanuary 1, 2011

Rent Alert: Industry Embraces Electric Vehicles

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

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Rental Operationsby Chris BrownJanuary 1, 2011

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

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Rental Operationsby Justina LyJanuary 1, 2011

Synergy Success

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

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