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Rental OperationsCover Storyby Chris BrownJanuary 1, 2011

2011 Car Rental Show Preview: Riding the Wave of Change

The market is rebounding. Are you poised to take advantage of new opportunities?

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Rental Operationsby Howard J. HirschJanuary 1, 2011

How to Identify and Combat Rental Fraud

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

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Rental Operationsby Chris BrownNovember 9, 2010

Running a Rental Business Without Owning a Fleet

Welcome to peer-to-peer renting, the new neighborhood car rental.

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Rental OperationsCover Storyby Chris BrownNovember 9, 2010

How to Rent an Electric Car

Enterprise and Hertz are rotating the Nissan LEAF into their rental fleets. How do you rent a vehicle with brand-new technology that no one has driven before?

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Rental Operationsby Chris BrownNovember 9, 2010

Nissan LEAF: How Does it Drive?

Executive Editor Chris Brown takes a test ride in the Nissan LEAF with Enterprise Rent-A-Car.

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Rental Operationsby Ken StellonNovember 9, 2010

Five Truths About Angry Customers

Understand why customers get angry and empower your frontline associates and managers with techniques to manage them.

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Legal & Legislativeby Chris BrownNovember 9, 2010

Sharon Faulkner Appointed Executive Director of ACRA

Faulkner brings more than 35 years of experience in car rental, as a corporate area manager, franchisee, independent RAC owner and legislative advocate.

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Rental Operationsby Leslie Saunders and Jim DavisNovember 9, 2010

12 Low or No-Cost Ideas to Market Your Business

From sponsoring community events and generating press releases to creating email coupons and a social network page, effective marketing and sales don’t have to cost a fortune.

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Rental Operationsby Chris BrownNovember 9, 2010

Merger Talks in Holding Pattern

While Avis Budget and Dollar Thrifty wait for an FTC ruling, the three public companies report solid financials.

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Rental Operationsby Thi DaoOctober 13, 2010

Clarifying NHTSA's Updated 5-Star Safety Rating Program

NHTSA’s updated safety rating program could result in lower ratings for 2011-MY vehicles, even though vehicles are no less safe than those of the previous model-year.

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