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When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
Read More →H.R. 4175 prohibits states or local governments from levying or collecting a discriminatory tax on motor vehicle rentals.
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Rental car operators are increasing their fleet vehicles’ months in service. But do you really have to drive up hold times to survive?
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As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.
Read More →Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
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Repurchase programs are still available to small- and medium-sized rental companies. For the uninitiated, here’s how they work and when they work best.
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To streamline its operations, reduce theft and improve employee accountability, a car rental operation in Miami uses RFID tags to identify and track its vehicles.
Read More →The deal would give Hertz 1,550 additional locations worldwide and a total of 9,800 across six continents. The combined market share for the group will be 24 percent, based on Auto Rental News’ 2009 estimates of total fleet size.
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Hertz, Avis Budget and Dollar Thrifty improved earnings year over year. Expect continued—if modest—improvements in 2010.
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Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.
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