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Legal & Legislativeby Chris BrownJanuary 1, 2010

Jury Awards Avis Licensee $16 Million in Breach of Contract Case

The case of Alaskan Avis licensee Robert C. Halcro versus his franchisor highlights the issues of territorial protections when a car rental competitor is acquired and operated by the same parent.

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Rental Operationsby John HealyJanuary 1, 2010

Charging for No-Shows Could Improve Profits

Analysis by Northcoast Research reveals that implementing policies to reduce no-shows could help Avis Budget eliminate potential loss of up to $9 million annually and instead generate profits of up to $13.3 million. This excerpted analysis was published by Northcoast Research, an institutional equity research firm that specializes in car rental, among many other industries.

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Rental Operationsby Jon DahlquistJanuary 1, 2010

Why Dealership Rental Operations Don't Work - And How They Could

With streamlined operations and lower cost structures, a dealer rental operation should be a powerful competitor to more traditional rental operators. Why aren’t they?

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Rental Operationsby Chris BrownJanuary 1, 2010

Customer Service is the New Marketing

Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.

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Rental Operationsby John NagyJanuary 1, 2010

Smarter Hiring: Reducing the Insider Threat

To ensure a thorough background screening process, consider these five points.

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Rental Operationsby Jim TennantJanuary 1, 2010

How to Improve Utilization – And Still Satisfy the Customer

With proper fleet planning techniques, having 25 cars on the lot and 100 expected reservations that day is a very manageable situation.

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Rental Operationsby Ashley WillisNovember 1, 2009

Worst Clean-up Jobs Ever!

Auto Rental News went into the field once again to ask operators about their toughest clean-up jobs of rental cars. You gave us some doozies and advice on how to tackle them, as well as best practices regarding cleaning fees.

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Rental Operationsby Thi DaoNovember 1, 2009

Taking a Chunk of the Replacement Market

With Rent A Ride USA, entrepreneur Mike Dabish seized the opportunity to launch a successful rental business aimed at body shop customers.

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Rental Operationsby Thi DaoNovember 1, 2009

Lakes, Mountains and the Open Road: How Recreational Rentals Compare

Land access restrictions, seasonality, a smaller market for de-fleeting and liability issues all play a role in differentiating recreational rentals from auto rental.

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Rental Operationsby Chris BrownNovember 1, 2009

An Entrepreneur’s Story

The struggles of one independent operator highlight what is right about the car rental industry.

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