Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.
Designed for the car rental industry worldwide, the 22nd annual International Car Rental Show has focused on the big topic of mobility and technology. The conference started on Monday March 27 and runs through this evening.
Independent car rental operators share their predictions for the industry — and how they will adapt to these anticipated advancements — in the next five to 10 years and beyond.
Providing an online marketplace for classic car rental companies, Vinty hopes to expand its platform to include a peer-to-peer model for private owners who want to rent their vintage vehicles.
Suresh Dakshina, president of Chargeback Gurus, shares insight on why auto rental companies can be susceptible to chargebacks and tips to lessen the risk.
The top 10 Auto Rental News stories of 2016 from newsletter traffic covered several topics including personnel changes, financial reports, the rise of ride-hailing services, and a class-action suit.
November rates are up $.05 over November 2015, while 12 months to November averaged a small $0.31 decrease.
With Hurricane Matthew recently hitting the Caribbean and the U.S. East Coast, we asked rental operators what procedures they have in place to help protect their staff members, facility, and vehicles when a hurricane is headed their way.
Two independent car rental companies are looking to expand their footprints: Best Way Auto & Truck Rental has launched an affiliate network while Airport Van Rental is offering franchises.
The franchise network with an eco-friendly focus is currently operating in 26 countries, including two U.S. state franchises. Green Motion plans to grow through flexible technology, direct connectivity, and smart franchise partnerships.
Considering a franchise investment? Franchise Business Review shares insight on what to look for in a brand, typical costs associated with franchising, and questions to ask before signing the franchise agreement.
Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.
During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?
Taking place Oct. 24-25, the 2016 Auto Rental Summit is moving to Orlando, Fla., with an agenda focused on fleet planning, recalls, risk, wage issues, and new technology solutions to boost utilization.