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High-Tech or High Touch?

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

Article

Professionalizing Auto Rental Through Certification

Scheduled to launch at the 2009 Car Rental Show in Las Vegas, the new Rental Car Professional certification program will institute a minimum standard of competency for auto rental operators and employees, thereby raising the bar for the industry.

Article

Are GDSs Becoming Viable for Smaller Car Rental Companies?

It’s more important than ever that your rental car inventory is available wherever consumers want to book it. The GDSs historically have had the broadest distribution system, but have also been the most expensive to connect to. Is that still the case? And are there any alternatives?