Auto Rental News
MenuMENU
SearchSEARCH

Senate Bill Aims for More Call Center Transparency

WASHINGTON --- Call center employees, those who both initiate and receive calls, would have to disclose their physical location to callers according to a Senate bill that the Senate Commerce Committee is currently perusing.

by Staff
April 11, 2006
1 min to read


WASHINGTON --- Call center employees, those who both initiate and receive calls, would have to disclose their physical location to callers according to a Senate bill that the Senate Commerce Committee is currently perusing.

The bill, S.2553, arrives at a time when the outsourcing of call centers is being scrutinized and many companies are re-evaluating their options, according to Travel Weekly.

Ad Loading...

The bill is sponsored by Sen. John Kerry (D-Mass.), with Sens. Edward Kennedy (D-Mass.), Patrick Leahy (D-Vt.) and Russell Feingold (D-Wis.) as co-sponsors.

Expedia, which has outsourced call centers to Manila, Philippines, recently announced plans to bring some of its telephone operations back to the U.S. US Airways, in a similar move, brought call-center functions stateside after having operated out of Mexico, Central America and the Philippines, the report said.

Estimates show that 4% to 5% of call center outsourcing in India and 6% in the rest of Asia operate in the travel and tourism field, according to outsourcing and offshore research specialist Datamonitor. Latin America - largely in response to the demand for bilingual operators fluent in Spanish – operates 11% of call center positions, according to the report.

More Rental Operations

50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Rental Length Declines Slightly in Q1 2026, Enterprise Reports

LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
Ad Loading...
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Ad Loading...
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
Ad Loading...