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Enterprise Rent-A-Car received the highest score in the J.D. Power 2014 North American Rental Car Satisfaction Study. This is the ninth time that the Enterprise brand has received the highest score in the past 11 years.
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With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.
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After receiving several customer complaints concerning discriminatory practices for renting a car online, the European Commission sent a letter to the CEOs of six car rental companies in the member states of the European Union.
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This year, the challenges will be both new and old, making fleet planning now more important than ever.
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Recovering the full amount of what you're rightfully owned in damages translates to better customer service — to your external customers as well as your internal ones.
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Budget Car Rental has earned the "Most Satisfied Customers Award" by Australian ratings company Canstar Blue.
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National Car Rental has received the 2014 CX Innovation Award for its customer experience via its Emerald Exchange Community.
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At this year’s Car Rental Show in Las Vegas, keynote speaker Pat Farrell, chief marketing & communications officer for Enterprise Holdings, discussed how car rental businesses need to adapt to innovative technologies and changing customer preferences, according to a press release by Enterprise Holdings.
Read More →For the second year in a row, Economy ranked No. 1 for overall customer service in a survey conducted by U.K.-based consumer organization Which?
Read More →Avis Car Rental has once again been named the leading car rental company in the Brand Keys Customer Loyalty Engagement Index. This is the 15th consecutive year that Avis has earned this title.
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