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An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
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The technology, called 24/7 ServiceStation, acts as a computerized service desk — and is certified to withstand severe break-in attempts.
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Multiple Hertz executives also received awards throughout the year.
Read More →How you handle the customer in an urgent time of need determines the size of your reward.
Read More →From over 1,600 car rental suppliers, the winners were narrowed down based on nine location-based categories.
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A Forbes writer outlines five elements he believes could help a rental car company stand out in the customer experience and make the process simpler.
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What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
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It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
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This award qualifies Navotar’s customer support service and user experience.
Read More →Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective marketing tool.
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