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As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?
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New technology can better identify and track the problem renter, but a hands-on approach to qualifying the customer is still the best way to limit loss.
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Rental car companies are mitigating fleet costs by transitioning to risk vehicles and increasing holding periods. Could self-service rental car kiosks be the next big thing?
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Renting a fleet of ultra-luxury sedans, SUVs, and $200,000 sports cars requires plenty of working capital, extra attention to customer service, and a healthy appetite for risk.
Read More →The Car Rental Show, the only industry-wide trade show for the auto rental industry, celebrated its 10th anniversary in October with a record 32 educational sessions.
Read More →Monitoring your vehicles and keys is crucial. GPS tracking systems, parking lot security cameras, rental management software and check-in scanners can all help.
Read More →Vehicle location systems can transform potential disasters into manageable situations within minutes.
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