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This article in the March/April 2016 issue misstated a provision to ground a rental vehicle.
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Customer satisfaction with dealer service declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study. Recalls are to blame.
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As the recall bill becomes law, car rental operators are tasked with interpreting it, solving compliance issues, and managing recall identification and repair processes.
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Before the enactment of the Safe Rental Car Act, our industry needs guidance on the ambiguous areas of the law, and NHTSA needs to enact common sense fixes to allow our industry to fully comply and protect the public.
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The recall and stop-sales order affect about 1,750 2016 model-year Chevrolet Malibu sedans and Chevrolet Colorado and GMC Canyon pickup trucks in the U.S. and Canada.
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As the recall bill comes closer to law, learn more about how this law could impact your rental car operation.
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The National Highway Traffic Safety Administration (NHTSA) has issued recalls for Nissan, General Motors, FCA US, Subaru, Hyundai, and Mazda in the past month.
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The recall, set to begin March 25, involves more than 11,000 vehicles in the 2011 model year.
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Dealers need to replace the steering gear pinion sensor cover assembly in nearly 3,000 pickup trucks manufactured in early 2015.
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The recall, set to begin March 1, covers nearly 269,000 vehicles in the 2014-2016 model years.
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