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During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?
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The company will be adding 235 new positions in Budapest, Hungary as it attempts to integrate its operations within Europe following the acquisition of Avis Europe plc.
Read More →After comparing the costs from Enterprise’s work-from-home pilot program, the rental company found a greater cost-saving approach than having office-based employees.
Read More →Nordic TeleCom’s cloud-based communication service will provide Sixt at its Finland locations with comprehensive reports of all call traffic and will notify customers when a customer service agent is scheduled to return their missed phone call.
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After three years of offering agents the option to work from home, more than half of Hertz’s U.S. reservation sales specialists now work remotely.
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