MENU
SEARCHMENUSEARCH
Despite saving nearly eight minutes by going straight to the lot, 80% of customers still visit the rental counter first, a J.D. Power study shows.
Read More →
The award comes as the company continues to gain traction as a key player in the U.S. car rental market.
Read More →
The first-time ranking based on feedback from leisure and business travelers across seven key areas.
Read More →
The marketplace exclusively lists thousands of front-line-ready vehicles from fleet providers affiliated with J.D. Power, as well as inventory from dealerships, leasing, and car rental companies.
Read More →
Overly complicated vehicles can strain customer experience and lower trust in a car rental brand, according to a mass survey.
Read More →
The J.D. Power 2024 U.S. Electric Vehicle Experience Ownership Study identifies pain points in EV ownership, plus evaluates the top influences to customer satisfaction. See which vehicles ranked at the top in overall owner satisfaction.
Read More →
A recent JD Power reliability study shows users find electric vehicles far more troublesome than gasoline and hybrid vehicles.
Read More →
The "return to normal" hits a snag as rental fleets secure more vehicles but are forced to raise fees, leading to a drop in overall customer satisfaction levels.
Read More →
According to a survey by J.D. Power and Dealerware, 86% of customers who have rented from dealerships said they would do so again, compared to 50% for those who rented from an off-airport location of a national car rental provider.
Read More →
While overall car rental customer satisfaction is declining along with vehicle supply, car rental operators find themselves caught between a rock and a hard place. How can they respond?
Read More →