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The car rental company says it will focus on other strategies for fleet optimization, such as pre-payment.
Read More →One of the enhanced OpenTravel messages called, Vehicle Rental No Show Fees, facilities a no show fee charged to a customer.
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Faulkner brings more than 35 years of experience in car rental, as a corporate area manager, franchisee, independent RAC owner and legislative advocate.
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No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
Read More →When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
Read More →The ACRA panel at the Car Rental Show dug into the issue with the most depth and insight yet in a public forum. With the changing rental car landscape, is there a new willingness to get this done?
Read More →Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
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As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.
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Analysis by Northcoast Research reveals that implementing policies to reduce no-shows could help Avis Budget eliminate potential loss of up to $9 million annually and instead generate profits of up to $13.3 million. This excerpted analysis was published by Northcoast Research, an institutional equity research firm that specializes in car rental, among many other industries.
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