Auto Rental News
MenuMENU
SearchSEARCH

Hertz Announces Settlement Agreements for Legal Claims

The car rental giant will pay $168 million, resolving 95% of its hundreds of claims relating to vehicle theft reporting.

Hertz Announces Settlement Agreements for Legal Claims

After hundreds of Hertz customers claimed wrongful arrest for theft, five sued Hertz last September.

Photo: Canva

2 min to read


Hertz Global Holdings, Inc. announced the settlement of 364 pending claims relating to vehicle theft reporting. The rental operator said this brings resolution to more than 95% of its pending theft reporting claims.

Hertz will pay an aggregate amount of approximately $168 million by year-end to resolve these disputes. The company believes it will recover a meaningful portion of the settlement amount from its insurance carriers, according to the announcement.

Ad Loading...

Earlier this year, 230 Hertz customers claimed they were wrongly arrested for vehicle theft, and a Delaware bankruptcy court judge ruled that Hertz make thousands of documents public. By September, five Hertz customers filed a lawsuit, accusing the company of faulty inventory tracking.

"As I have said since joining Hertz earlier this year, my intention is to lead a company that puts the customer first. In resolving these claims, we are holding ourselves to that objective," said Stephen Scherr, CEO of Hertz. "While we will not always be perfect, the professionals at Hertz will continue to work every day to provide best-in-class service to the tens of millions of people we serve each year. Moving forward, it is our intention to reshape the future of our company through electrification, shared mobility and a great digital-first customer experience."

In its statement, Hertz said it does not expect the resolution of these claims to have a material impact on its capital allocation plans for the balance of 2022 and 2023.

More Legal & Legislative

ADA legal manual and key exchange
Legal & Legislativeby Chris BrownAugust 31, 2026

Hertz Settlement Expands Hand-Control Rental Vehicle Availability

A court-approved ADA settlement requires Hertz to add dedicated hand-control minivans, expand reservation access, and, when necessary, offer the least expensive vehicle capable of accepting hand controls.

Read More →
Gavel with text: Colorado: $3 rental fee upheld
Legal & Legislativeby Chris BrownAugust 3, 2026

Federal Appeals Court Upholds Colorado’s $3 Rental Car Fee

In a case brought by the American Car Rental Association on behalf of the rental industry, the 10th Circuit ruled that Colorado’s congestion impact fee falls on renters — not rental companies — and can remain in effect.

Read More →
ACRA Chairman Sharky Laguana on stage at the ICRS event in Grapevine, Texas.
Legal & Legislativeby Martin RomjueJune 24, 2026

ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future

The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.

Read More →
Ad Loading...
Award winner on stage with presenters in front of yellow curtain.
Rental Operationsby Martin RomjueMay 27, 2026

Government Affairs Executive Wins Leading Rental Car Industry Award

Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
A Toyota Prius on a flatbed tow truck underneath a giant towing hook.
Rental Operationsby Martin RomjueFebruary 1, 2026

Bandit Towing A Tough Road For Car Rental Companies

Operators often must spend far too much time and resources trying to recoup rental cars towed away and held hostage to outrageously high fees.

Read More →
Ad Loading...
A Toyota Prius on a flatbed tow truck underneath a giant towing hook.
Rental Operationsby Martin RomjueFebruary 1, 2026

Bandit Towing A Tough Road For Car Rental Companies

Operators often must spend far too much time and resources trying to recoup rental cars towed away and held hostage to outrageously high fees.

Read More →
ACRA executives with a Congresswoman in the living room of an event house during a PAC fundraiser.
Legal & Legislativeby Sharky LaguanaJanuary 9, 2026

ACRA: Spurring Car Rental Industry Success

The American Car Rental Association scored more access and influence in 2025 as it grows its services for car rental operators.

Read More →
An AVOA graphic sits on a blue background.
Legal & Legislativeby News/Media ReleaseDecember 16, 2025

AVOA Partners with AALA and NLC

The American Vehicle Owners Alliance (AVOA) recently announced its partnership with the American Automotive Leasing Association (AALA) and the National League of Cities (NLC).

Read More →
Ad Loading...
Legal & Legislativeby Martin RomjueSeptember 29, 2025

ACRA Takes Bold Strides On Capitol Hill

The American Car Rental Association’s annual legislative and lobbying event upped the face time with and access to members of Congress.

Read More →
Ad Loading...