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Dryve, a new service renting cars to Uber and Lyft drivers, works to make the rental process as convenient and flexible as possible.
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Millennials will one day constitute your largest customer base. Reaching them entails a diversified product offering, social interaction, streamlining the rental process, and marketing the experience.
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Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
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Recent customer complaints, class action claims, and legislation regarding car rental electronic toll collections raise the need for best practices when it comes to education and disclosures.
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Some 600,000 to 1 million vehicles were severely damaged or lost as a result of Hurricanes Irma and Harvey, resulting in a spike in vehicle sales and buoyed depreciation.
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At the end of a rental or reservation call, a rental agent should always ask to book future rentals.
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Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.
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This carsharing trend in condo complexes reduces parking spaces to increase buildable units, while on-demand self-service technology makes operating a private carsharing business more cost-effective for the building owner.
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Launched by General Motors in January 2016, Maven is a car-sharing service that is spreading across North America and offering technology and terms that could prove irresistible to mobile fleets.
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While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.
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