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Recent customer complaints, class action claims, and legislation regarding car rental electronic toll collections raise the need for best practices when it comes to education and disclosures.
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Some 600,000 to 1 million vehicles were severely damaged or lost as a result of Hurricanes Irma and Harvey, resulting in a spike in vehicle sales and buoyed depreciation.
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At the end of a rental or reservation call, a rental agent should always ask to book future rentals.
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Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.
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This carsharing trend in condo complexes reduces parking spaces to increase buildable units, while on-demand self-service technology makes operating a private carsharing business more cost-effective for the building owner.
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Launched by General Motors in January 2016, Maven is a car-sharing service that is spreading across North America and offering technology and terms that could prove irresistible to mobile fleets.
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While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.
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While the effect that Hurricane Irma had on Insurance Auto Auction's and Copart's operations in Florida was relatively mild, Houston was a different story.
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Operators discuss how they've configured their GPS tracking systems and honed their processes to mitigate rental car misuse while better managing fleet.
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By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.
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