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Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.
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This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.
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Peer-to-peer car rental companies claim they aren't the same as traditional car rental companies.
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A car rental employee wants to learn more about how to prevent identity and credit card fraud during the rental car process.
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We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
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Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
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Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
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This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.
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ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.
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How I met with a pioneer of the rental industry — and helped to set the record straight many years later.
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