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The Hertz franchise on St. Barts is giving vistors an hourly, self-service option to see the island, which in turn gives the business a competitive advantage in a crowded market.
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As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.
Read More →Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.
Read More →Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?
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Here's what the future of autonomous vehicles may look like and how transportation markets are evolving along the way.
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Independent car rental operators share their predictions for the industry — and how they will adapt to these anticipated advancements — in the next five to 10 years and beyond.
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The keynote presentations for this year's ICRS will address the fundamental shifts in transportation, while the seminars, roundtables, and exhibits will demonstrate ways operators can improve their businesses today.
Read More →As technology continues to advance, ACRA commits to being the voice of the car rental industry in shaping mobility policy, including autonomous vehicles.
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An operator has been hearing a lot about new ways to automate the car rental process, but he doesn't know where to start.
Read More →NHTSA's recently published guidance on cybersecurity has potentially broad implications, including limiting third-party access to OBDII ports, which are used in many fleet applications.
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