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Rental Operationsby Guy Cicconi and James O'NeillMay 1, 2003

Collecting Loss-of-Use Without Compromising Customer Service

It’s common to encounter resistance when pursuing loss-of-use. But there are steps you can take to help keep your customer’s loyalty.

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Rental Operationsby Jennifer CorderoMay 1, 2003

Sallie Creel - A Car Rental Hall-of-Famer

More than 30 years ago, Sallie Creel beat the odds when she built a successful business in the male-dominated rental industry. Her marketing prowess and community involvement have ensured enduring success.

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Rental Operationsby Albert NealMay 1, 2003

Environmentally Friendly and in a Car Class of its Own.

Maui Car Rentals introduces into its fleet the Bio-Beetle, which runs on 100% recycled vegetable oil from local restaurants. The vehicle boasts both environmental and marketing value.

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Rental Operationsby Henry WortMarch 1, 2003

Shielding Your Company from Employee Fraud

Creating a positive work environment, along with keeping complete and accurate financial records, can help prevent employee fraud.

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Rental Operationsby Albert NealMarch 1, 2003

Diverse Marketing Drives Sales for American Van Rental

Event marketing is just one of the techniques that has helped the Atlanta-based independent rental company thrive for more than a decade.

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Rental Operationsby Jennifer CorderoMarch 1, 2003

Checking into Hotel Partnerships

Partnering with a hotel can provide a steady stream of referrals, extra exposure and marketing opportunities. But there are also hidden costs to consider.

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Fleet Acquisitionby Amy LeSageFebruary 1, 2003

Nine Keys to a Winning Fleet Program

There are several steps you can take to help determine whether you should purchase new or pre-owned vehicles and how you should finance your fleet.

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Fleet Insuranceby Cathy StephensFebruary 1, 2003

Coping With a Hardening Insurance Market

Several factors, including 9/11 claims and industry consolidation, have led to a hard insurance market. But car rental operators still have options to help keep future rates in check.

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Rental Operationsby StaffJanuary 1, 2003

In Memoriam: Paul Schuster

Industry leader passes away

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Rental Operationsby StaffJanuary 1, 2003

In Memoriam: Bill Timberman

Industry leader passes away.

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