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Keynote speaker Joseph Cappy explains how Dollar Thrifty managed to lead the industry in pre-tax profit margin even in the aftermath of 9/11.
Read More →RACs can often benefit from hiring outside professional trainers for such specialties as incremental sales and vehicle repairs.
Read More →The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt quickly.
Read More →The summer of 2003 saw independents and franchisees in the state scrambling to secure fleet insurance. Exposure arising from vicarious liability, combined with a hardened insurance market, produced a dearth of options.
Read More →Are losses like diminution of value and administrative costs pummeling your bottom line? Stop compromising. It’s time to raise the bar for risk management and loss recovery.
Read More →Whether you choose to process claims in-house or rely on outside vendors, efficient recovery boosts cash flow and profits.
Read More →Monitoring your vehicles and keys is crucial. GPS tracking systems, parking lot security cameras, rental management software and check-in scanners can all help.
Read More →Miami Rent a Car is hit with a lawsuit after its Web designer picks up material from MetroGuide.com. The suit is settled quickly but not without consequences.
Read More →When employee layoffs become unavoidable, car rental operators must take steps to protect themselves from potential lawsuits.
Read More →Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.
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