Amy is a former senior editor with Bobit Business Media's AutoGroup.
Amy Hercher
Former Senior Editor
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SEARCHMENUSEARCHFormer Senior Editor
Amy is a former senior editor with Bobit Business Media's AutoGroup.
By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.
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Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.
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This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.
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Co-located with Auto Rental Summit at Miami Hilton Downtown, Fleet Forward Conference is designed to bring fleets, fleet suppliers, and technology providers together to provide education and networking on smart mobility concepts and end-user solutions.
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This year’s conference moves to Miami and features a roster of new speakers as well as a collocated event dedicated to smart mobility solutions. Former LeasePlan USA CEO Mike Pitcher will deliver this year’s keynote address.
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We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
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Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
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Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
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Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.
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Designed for the car rental industry worldwide, the 22nd annual International Car Rental Show has focused on the big topic of mobility and technology. The conference started on Monday March 27 and runs through this evening.
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