Auto Rental News
MenuMENU
SearchSEARCH

Add-on Fees Run Amok?

Vancouver man claims Canadian auto rental company overcharged him by $300.

by Staff
December 2, 2009
2 min to read


A Vancouver man has told CBC News that Advantage Car and Truck Rental in Toronto (not affiliated with Advantage Rent A Car owned by Hertz in the U.S.) charged him more than $300 above the grand total he was quoted online.

David Carman booked a rental car online this past September for a trip to Toronto in early October. He said Advantage offered the best rate for a 13-day rental from Toronto’s Pearson Airport.

Ad Loading...

Carman said that when he returned the car 13 days later, he was charged more than $300 above the $470.77 grand total he was quoted online. The amount had already been charged to his credit card.

Carman was charged an extra $9.95 per day because his wife had been added as an extra driver. He claimed that charge was not listed anywhere on Advantage’s Web site when he booked the rental car. He complained he was given a “lowball quote” online, but that the rental agreement contained some extra fees.

CBC News investigated and found that other rental car agencies, such as Thrifty and Hertz, also charge for a spouse to be an additional driver. Avis and Budget do not.

Carman was also hit with a daily charge of $3.99, listed as "GC-OC" on his final bill. Advantage said that is an administration fee charged when customers decline insurance and use their gold card for coverage. In addition, although he only had the car for 13 days, Carman was also charged for a full two-week rental, instead of one week and six days, which increased his bill by another $60.

Advantage President Bruce Taylor declined an interview, but wrote to CBC News that the company is now addressing the complaint and will be issuing Carman a partial refund for the extra-day rental charge.

Ad Loading...

One Canadian group, Public Interest Advocacy Centre, is pushing the federal and provincial governments to pass tougher laws to protect consumers from extra fees.

More Rental Operations

50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Rental Length Declines Slightly in Q1 2026, Enterprise Reports

LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
Ad Loading...
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Ad Loading...
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
Ad Loading...