Auto Rental News
MenuMENU
SearchSEARCH

Alamo, National Accuse Orbitz of Consumer Deception, Breach of Contract

A lawsuit charges the online travel agent inappropriately demanded a $1.5 million payment not required by their joint online listing agreement. Orbitz responds.

by Staff
April 28, 2008
2 min to read


Alamo Rent A Car and National Car Rental have filed a lawsuit against Orbitz Worldwide, Inc. The lawsuit claims that Orbitz is willfully violating its online listing agreement and is thereby misleading consumers and inflicting millions of dollars in damage on Alamo’s and National’s business, according to a press statement issued today by the Taylor family, owners of Alamo and National.

The lawsuit – filed April 25 in the Circuit Court of Cook County, Ill. – states that Orbitz inappropriately demanded a $1.5 million payment not required by their joint online listing agreement, which runs through Dec. 31, 2008. The lawsuit also states that when the owners of Alamo and National refused to make the additional payment, Orbitz retaliated and deliberately violated its contract by removing both Alamo and National from its main Rental Car Matrix.

Ad Loading...

“This isn’t just about Orbitz deliberately violating its contracts with Alamo and National – it’s also about violating the trust of consumers,” said Greg Stubblefield, president of Alamo Rent A Car and National Car Rental. “We hope this lawsuit sends a powerful message that our company and our industry won’t tolerate this kind of conduct.” The lawsuit accuses Orbitz of breach of contract, intentional interference with prospective business relationships, consumer deception, deceptive trade practices and unfair competition.

Alamo estimates that this breach of contract by Orbitz could cost the company more than $27 million in revenues through the remainder of 2008, according to the press statement.

In the lawsuit, Alamo and National asked the court for a temporary restraining order, a preliminary injunction and a permanent injunction, specific performance damages, punitive damages and attorneys’ fees. Alamo and National became charter members of the Orbitz matrix when Orbitz was launched in 2001. Alamo and National are operated by Vanguard Car Rental USA Inc., which was acquired by Enterprise Rent-A-Car last year. Orbitz says the lawsuit lacks merit.

“Vanguard is apparently upset with the way that Orbitz sorts its search results, which provides Orbitz’ customers with valued rental car choices,” says Brian Hoyt, Orbitz spokesperson in a prepared statement. “The bottom line is that Vanguard is trying to use a lawsuit to get a sorting result from Orbitz that Vanguard and Orbitz did not agree to.”

“In short, Vanguard is trying to use its lawsuit to get something for nothing,” Hoyt says. “Orbitz will vigorously defend itself against Vanguard's claim.”

More Rental Operations

Julian Gritsch with an MBA class in a classroom.

Brazilian Executive MBA Targets Growing Domestic Rental Car Industry

Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.

Read More →
Green Motion team with banner bearing Japanese flag.

Green Motion Expands Into Japan With Master Franchise Agreement

Japan's tourism industry, business travel market, and demand for vehicle rental services are reasons the country represents an important market for the company.

Read More →
ACRA Chairman Sharky Laguana on stage at the ICRS event in Grapevine, Texas.
Legal & Legislativeby Martin RomjueJune 24, 2026

ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future

The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.

Read More →
Ad Loading...
Light blue horizontal bar graphs on a chart showing World Cup-related rental car booking trends.
Rental OperationsJune 23, 2026

World Cup Travel Data Shows Longer Car Rentals and More One-Ways

A recent analysis of FIFA bookings found varied demand patterns that influenced rental car pricing.

Read More →
Side view of ICRS speaker Sanchit Garg at podium in front of a floor lit red curtain
Rental Operationsby Martin RomjueJune 22, 2026

A Leveling Force: AI Morphs Into A Rental Car Profit-Seeker

Revenue managers can’t match the emerging AI tools gobbling lots of data that could counter the competitive race to the rate bottom.

Read More →
Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Ad Loading...
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Ad Loading...
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
Ad Loading...