Avis to Outsource Vehicle Damage Claims
Avis Budget Group’s corporate facility in Virginia Beach has decided to outsource its liability/vehicle damage claims function for North America.
Virginia Beach. Photo via Wikimedia.
Virginia Beach. Photo via Wikimedia.
Avis Budget Group has decided to outsource part of its operational duties in its corporate office located in Virginia Beach, according to a report by the Virginian-Pilot. Effective Aug. 1, this change will affect up to 150 employees out of the 520 staff members at the facility.
"The company decided to transfer responsibility for handling of its liability/vehicle damage claims function for North America to a third party that specializes in this field," John Barrows, an Avis Budget spokesman, stated in an email.
About a third of the affected workers are expected to continue handling company claims out of the same office, though as employees of the "outsource partner, at comparable levels of compensation and benefits," Barrows stated.
The Virginia Beach facility will continue to be the company’s headquarters for its North America “shared-services” organization, which includes the management of fleet vehicle titles and registration, fleet accounting and management of credit, according to the report.
Up to 30 of the other workers will be moved to open positions in Avis Budget’s shared-services operation, Barrows told the Virginian-Pilot. This leaves a job reduction of 70 to 90 positions.
Click here for the full Virginian-Pilot online report: http://hamptonroads.com/2015/06/avis-shifts-virginia-beach-office-net-loss-7090-jobs#
More Rental Operations
Clean on Paper: Red Flags in Exotic Car Rental Verification
A suspicious $45,000 Lamborghini booking reveals the strengths and limitations of renter verification, from forged insurance documents to coverage gaps and unauthorized drivers. (Part 2 of 3)
Read More →
Turo and Tesla Take the Next Step Toward Autonomous Car Rentals
The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.
Read More →
How Rental Operators Can Navigate Personalized Pricing Rules
As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.
Read More →
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →