Auto Rental News
MenuMENU
SearchSEARCH

Avis to Outsource Vehicle Damage Claims

Avis Budget Group’s corporate facility in Virginia Beach has decided to outsource its liability/vehicle damage claims function for North America.

by Staff
June 17, 2015
Avis to Outsource Vehicle Damage Claims

Virginia Beach. Photo via Wikimedia.

1 min to read


Virginia Beach. Photo via Wikimedia.

Avis Budget Group has decided to outsource part of its operational duties in its corporate office located in Virginia Beach, according to a report by the Virginian-Pilot. Effective Aug. 1, this change will affect up to 150 employees out of the 520 staff members at the facility.

"The company decided to transfer responsibility for handling of its liability/vehicle damage claims function for North America to a third party that specializes in this field," John Barrows, an Avis Budget spokesman, stated in an email.

Ad Loading...

About a third of the affected workers are expected to continue handling company claims out of the same office, though as employees of the "outsource partner, at comparable levels of compensation and benefits," Barrows stated.

The Virginia Beach facility will continue to be the company’s headquarters for its North America “shared-services” organization, which includes the management of fleet vehicle titles and registration, fleet accounting and management of credit, according to the report.

Up to 30 of the other workers will be moved to open positions in Avis Budget’s shared-services operation, Barrows told the Virginian-Pilot. This leaves a job reduction of 70 to 90 positions.

Click here for the full Virginian-Pilot online report: http://hamptonroads.com/2015/06/avis-shifts-virginia-beach-office-net-loss-7090-jobs#


More Rental Operations

thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operationsby Chris BrownSeptember 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Woman receiving car rental rates on computer from AI agent
Rental OperationsSeptember 1, 2026

Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental

Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)

Read More →
map of globe with regional corporate car rental rates
Rental Operationsby StaffAugust 25, 2026

U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%

Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.

Read More →
Ad Loading...
Sixt H1 financial results
Rental Operationsby StaffAugust 14, 2026

Sixt Revenue Tops $2.4 Billion in First Half of 2026

Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.

Read More →
Bobby Klyce in memoriam image
Rental Operationsby Chris BrownAugust 13, 2026

In Memoriam: Bobby Klyce, Avis Licensee Legend

The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.

Read More →
Vibe coding webinar promo image
Rental Operationsby StaffAugust 12, 2026

How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]

A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.

Read More →
Ad Loading...
Globe image with Text: GBTA Business Travel Forecast

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027

Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.

Read More →
Car rental sign with financial graph in background
Rental Operationsby Chris BrownAugust 2, 2026

Avis Cuts Fleet as Summer Demand Trails Expectations

Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.

Read More →
car rental booking engine on computer screen with text: Bookings aren't the whole story
Rental OperationsAugust 1, 2026

Why Bookings Are Only the Start of the Rental Day

A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.

Read More →
Ad Loading...
Rental Operationsby Chris BrownJuly 31, 2026

This Is the Oldest Car Rental Advertisement You’ll Ever See

This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.

Read More →
Ad Loading...