Avis to Outsource Vehicle Damage Claims
Avis Budget Group’s corporate facility in Virginia Beach has decided to outsource its liability/vehicle damage claims function for North America.

Virginia Beach. Photo via Wikimedia.

Virginia Beach. Photo via Wikimedia.
Avis Budget Group has decided to outsource part of its operational duties in its corporate office located in Virginia Beach, according to a report by the Virginian-Pilot. Effective Aug. 1, this change will affect up to 150 employees out of the 520 staff members at the facility.
"The company decided to transfer responsibility for handling of its liability/vehicle damage claims function for North America to a third party that specializes in this field," John Barrows, an Avis Budget spokesman, stated in an email.
About a third of the affected workers are expected to continue handling company claims out of the same office, though as employees of the "outsource partner, at comparable levels of compensation and benefits," Barrows stated.
The Virginia Beach facility will continue to be the company’s headquarters for its North America “shared-services” organization, which includes the management of fleet vehicle titles and registration, fleet accounting and management of credit, according to the report.
Up to 30 of the other workers will be moved to open positions in Avis Budget’s shared-services operation, Barrows told the Virginian-Pilot. This leaves a job reduction of 70 to 90 positions.
Click here for the full Virginian-Pilot online report: http://hamptonroads.com/2015/06/avis-shifts-virginia-beach-office-net-loss-7090-jobs#
More Rental Operations

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
European Booked Car Rental Rates Fell 5%, Results Varied by Country
Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.
Read More →Is It Time to Rethink Rental Categories?
As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.
Read More →
