Car Rental Operators Converge at 2013 Auto Rental Summit
Car rental operators from North America and overseas converged on the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., for two days of exhibit hall interaction, interactive roundtable discussions, informative seminars and networking opportunities.
Designed to improve customer service and enhance revenue of car rental operations, car rental managers, executives and employees from corporate, franchised and independent companies across the U.S. and overseas came together at the 2013 Auto Rental Summit, now in its second year.
Located at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., from Nov. 4-5, this two-day training and education conference featured an exhibit hall with vendors, interactive roundtable discussions, informative seminars and networking opportunities for more than 200 registrants.
Seminars included results from Frontline Performance Group’s survey “What Makes a Top Performer?” “Pay It Forward: Avoiding the Pitfalls of Discrimination,” “What Your Angry Customers Won’t Tell You” and results from J.D. Power and Associates’ survey “Inside the Mind of a Car Rental Customer.”
In addition to the seminars, several awards were presented at this year’s Summit.
J.D. Power named the top car rental company from its 2013 North American Rental Car Satisfaction Study. CarRentalExpress.com honored the winner of its first Renter Rated Award, which recognizes the top scoring independent car rental agency in its Renter Rated Program.
And Auto Rental News announced the three winners of its second annual Professional of the Year Awards. Presented by American Express, this award honors associates who demonstrate and promote outstanding customer satisfaction within the car rental process.
Look for an online gallery of photos from the 2013 Auto Rental Summit soon.
By Amy Winter
More Rental Operations
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →