Auto Rental News
MenuMENU
SearchSEARCH

Carry-on Bag Decision Makes Booking Standards a Point of Contention

There is a greater sense of urgency in the search for a method to capture and display ancillary fees, because of the backlash in Washington following last month’s decision by Spirit to charge for carry-on bags.

by Staff
May 26, 2010
2 min to read


Standards for capturing and booking baggage fees and other ancillary services are becoming a point of contention between travel agents, airline distribution channels, and politicians, according to Travel Weekly. There is a greater sense of urgency in the search for a method to capture and display ancillary fees because of the backlash in Washington following last month's decision by Spirit to charge for carry-on bags.

On the distribution side, ARC, the airlines and global distribution systems company, is looking to develop technology to allow agents to book for their clients all the services and products the airlines have been unbundling from their base fares in the last two years.

Ad Loading...

It's affecting politics as well. Many elected officials and government agencies are attacking ancillary fees as anti-consumer but are also trying to find ways to tax them.

Technology designed to capture and book the fees must also be flexible enough to accommodate new fees implemented by the airlines and future government intervention such as outlawed, discontinued fees or new taxes on allowable fees, or both.

Attempts to develop technology to enable agents to book ancillary services are taking place across the globe. In Europe, Amadeus on May 10 said it was "weeks away" from launching a pilot program with four unnamed airlines in various international markets, which is designed to allow ticket distribution channels to capture and book baggage fees and other extra charges as part of the overall flight price.

Amadeus' airline distribution strategy director, Robert Buckman, said the goal is to help develop industry-wide protocols for managing ancillary fee transactions while making them as transparent as possible to passengers.

In the U.S., ARC plans to launch a program this year to electronically capture ancillary revenue transactions with varying degrees of GDS and travel agent involvement.

Ad Loading...

The issue has focused the Washington spotlight on the growing number of fees carriers are coming up with to earn more ancillary revenue.

Between 2008 and 2009, revenue from ancillary fees and other revenue increased 42 percent, to $7.8 billion, the U.S. Department of Transportation reported recently. But Sorensen said those numbers might be misleading because not all carriers are reporting ancillary revenue in the same manner.

More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...