Auto Rental News
MenuMENU
SearchSEARCH

CBS News Plays ‘Gotcha’ with Recalled Rental Car

The car involved in one incident that involved two deaths turned out to be part of an open safety recall for a steering defect.

by Staff
January 19, 2011
2 min to read


A CBS "Early Show" broadcast Jan. 12 investigated auto rental agencies that were renting recalled vehicles.

CBS Consumer Correspondent Susan Koeppen rented a 2010 Chevrolet Cobalt from Avis that was part of a recall for a steering problem and had never been repaired. 

Ad Loading...

CBS reported that according to a National Highway Traffic Safety Administration report, the Cobalt's electric power steering fails suddenly while driving, resulting in several crashes, fires and injuries.

Koeppen alerted the manager at the Avis lot that she was with CBS News, and about the state of the car. The car was immediately taken out of service.

Clarence Ditlow, president of The Center for Auto Safety, told Koeppen he believed rental car companies were knowingly letting consumers rent cars that need to be fixed.

The CBS report featured Carol Houck of Ojai, Calif., who lost her two daughters in a crash involving a PT Cruiser rented from Enterprise Rent-A-Car. Houck said the vehicle's steering ability was lost, and the vehicle veered into oncoming traffic and hit an 18-wheeler head-on. The car turned out to be part of an open safety recall for a steering defect.

In a statement to CBS News, Enterprise Holdings said, "Given all we have learned, today we would not rent the vehicle the Houck sisters were driving until it was repaired."

Ad Loading...

This past June, a California court awarded the Houcks a $15 million judgment against Enterprise. Consumer safety groups and some members of Congress are now asking the Federal Trade Commission to require rental car agencies to repair any recalled cars before allowing them to be rented.

The report noted a free recall check is available at Recall.Carfax.com.

More Rental Operations

a laptop shows different connectivity paths for car rental supply
Rental Operations•October 23, 2026

Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars

As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.

Read More →
thumbnail of title and photo of Joel Price and Chris Brown
Rental Operations•by Chris Brown•October 20, 2026

How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?

With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.

Read More →
thumbnail what does it take to succeed in b2b rentals
Rental Operations•by Chris Brown•October 12, 2026

What Does It Take to Succeed in B2B Rentals?

The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.

Read More →
Ad Loading...
Photo of Ana Laborde and world map
Rental Operations•by Chris Brown•October 12, 2026

NPR Builds on International Partnerships to Grow Rental Bookings

With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.

Read More →
Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
Ad Loading...
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
Ad Loading...
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Ad Loading...