Auto Rental News
MenuMENU
SearchSEARCH

CBS News Plays ‘Gotcha’ with Recalled Rental Car

The car involved in one incident that involved two deaths turned out to be part of an open safety recall for a steering defect.

by Staff
January 19, 2011
2 min to read


A CBS "Early Show" broadcast Jan. 12 investigated auto rental agencies that were renting recalled vehicles.

CBS Consumer Correspondent Susan Koeppen rented a 2010 Chevrolet Cobalt from Avis that was part of a recall for a steering problem and had never been repaired. 

Ad Loading...

CBS reported that according to a National Highway Traffic Safety Administration report, the Cobalt's electric power steering fails suddenly while driving, resulting in several crashes, fires and injuries.

Koeppen alerted the manager at the Avis lot that she was with CBS News, and about the state of the car. The car was immediately taken out of service.

Clarence Ditlow, president of The Center for Auto Safety, told Koeppen he believed rental car companies were knowingly letting consumers rent cars that need to be fixed.

The CBS report featured Carol Houck of Ojai, Calif., who lost her two daughters in a crash involving a PT Cruiser rented from Enterprise Rent-A-Car. Houck said the vehicle's steering ability was lost, and the vehicle veered into oncoming traffic and hit an 18-wheeler head-on. The car turned out to be part of an open safety recall for a steering defect.

In a statement to CBS News, Enterprise Holdings said, "Given all we have learned, today we would not rent the vehicle the Houck sisters were driving until it was repaired."

Ad Loading...

This past June, a California court awarded the Houcks a $15 million judgment against Enterprise. Consumer safety groups and some members of Congress are now asking the Federal Trade Commission to require rental car agencies to repair any recalled cars before allowing them to be rented.

The report noted a free recall check is available at Recall.Carfax.com.

More Rental Operations

Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Ad Loading...
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Interviewer Martin Romjue and guest Ryan Kerzner on both sides of a title page with large lettering.
Rental Operationsby Martin RomjueJune 3, 2026

Grow Your Rental Business Beyond Cars

Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.

Read More →
An AI-imaging tunnel instantly scans a car for damages at Wenn's location in Lithuania.
Rental OperationsJune 2, 2026

Using AI to Create Clarity, Not Conflict, in Rental Car Damage

Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.

Read More →
Ad Loading...
Close up of a high-tech vehicle console with a remote key.
Rental OperationsJune 1, 2026

Get Ready To Roll: No Stopping Self-Driving Rental Cars

The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.

Read More →
Ad Loading...