Fox Updates Policies to Support Customers Impacted by U.S. Travel Ban
Fox Rent A Car will amend its prepaid rental booking, refund, and cancellation policies for customers that have been impacted by the recent U.S. travel ban.

Logo courtesy of Fox Rent A Car

Logo courtesy of Fox Rent A Car
Fox Rent A Car has announced that it will amend its prepaid rental booking, refund, and cancellation policies for customers that have been impacted by the recent U.S. travel ban.
Customers who have been — or might be — impacted by this recent change to U.S. travel and immigration policy should contact the Fox Rent A Car customer service team via email at customerservice@foxrentacar.com or via phone at 929-346-0096, says the company.
If customers provide their reservation number, passport information, and information about their country of origin, the Fox team will work with them to cancel their booking as needed and provide a 100% refund to the credit card used to book their prepaid car rental, according to the company.
"We are working with our teams to assist our customers who have been impacted by the recent U.S. travel ban to help alleviate any additional stress or inconvenience caused by this ban," said Sean Busking, Fox Rent A Car’s chief operating officer. "Fox will provide a full refund to impacted customers who are not able to honor their prepaid reservations, and we will waive any fees or penalties for cancellation. We have asked our reservation partners to extend the same services and benefits to these customers who have booked a prepaid reservation with Fox Rent A Car.”
More Rental Operations

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
European Booked Car Rental Rates Fell 5%, Results Varied by Country
Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.
Read More →Is It Time to Rethink Rental Categories?
As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.
Read More →
