Auto Rental News
MenuMENU
SearchSEARCH

Hertz Redesigns On-Site Car Rental Experience

The Hertz Corp. is redesigning and updating certain rental locations with amenities such as on-site retail, on-site technology tools and new vehicle displays.

by Staff
August 14, 2013
Hertz Redesigns On-Site Car Rental Experience

Hertz redesigned and updated its San Diego International Airport facility.

2 min to read



Hertz redesigned and updated its San Diego International Airport facility.


To streamline the rental experience, the Hertz Corp. is redesigning, updating and unveiling its locations worldwide. Hertz has started launching modernized locations around the globe, including its rental facilities at San Diego and Shanghai Airports, its Marble Arch location in central London and its Melbourne, Australia headquarters, with more transformations planned for additional airports and neighborhood locations throughout the year.

"Hertz's goal is to provide the lifestyle experience traveler's desire when on the road," said Mark P. Frissora, Hertz chairman and chief executive officer. "We are consistently listening to our customers and implementing solutions to meet and exceed their needs. In addition to offering the best fleet on the road, we are also planning to expand this new customer experience format to all of our global locations by 2015. ..."

Ad Loading...

Click here to view the photo gallery of the redesigned San Diego location. 

According to Hertz, the facility makeovers take into consideration the common road trip staples, tools and services typically desired by travelers, and offer the following to help enhance the travel experience:

  • Bus tracking: Working with its leasing company, Donlen, Hertz is piloting new telematics for its buses. With smarter tracking, customers will have access to an app that enables them to see how many minutes until a Hertz bus will be at the terminal for pick up.

  • On-site retail: Customers can visit the on-site "Road Trip by Hertz" retail stations to stock up on food and drinks and purchase road trip and travel supplies — everything from maps and sunscreen to charging cords and beach bags.

  • On-site technology tools: Customers can recharge their electronic equipment. Additionally, they can interact independently with an iPad station to access travel apps, entertain kids with games, etc.

  • Increased visibility for rental options: New vehicle displays showcase Hertz's unique rentals – such as the Hertz Penske GT in the U.S. – that have been added to display expanding fleet options among customers.

  • Sustainability leadership: The facility transformations also adhere to the company's commitment to global sustainability best practices. Sustainable construction including solar power systems, water saving fixtures and the use of LED and energy efficient lighting.

For an analysis of Hertz's plans for its facility renovations, click here to read the Auto Focus blog.

More Rental Operations

Two execs hold up a sign with Southwest and CarTrawler logos

Southwest Airlines Selects CarTrawler For Its Car Rental Booking Platform

The platform is designed to allow customers to compare and book rental vehicles more easily during the travel booking process.

Read More →
Speaker John Healy on stage with a podium, screen, and red curtains in the background.
Rental Operationsby Martin RomjueMay 27, 2026

Cross-Pressures, Evolving Trends Drive 2026 Rental Car Industry

A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.

Read More →
Award winner on stage with presenters in front of yellow curtain.
Rental Operationsby Martin RomjueMay 27, 2026

Government Affairs Executive Wins Leading Rental Car Industry Award

Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.

Read More →
Ad Loading...
The rental car team at the Green Motion franchise office near the Maputo International Airport in Mozambique.

Green Motion Expands Its African Presence with Mozambique Launch

This new rental car outlet reflects the growing demand for reliable transportation and the emphasis on sustainable travel across the continent.

Read More →
Photos of CEOs Colm Brady and Francois Kruger on a blue background and above a headline.
Telematicsby News/Media ReleaseMay 22, 2026

RentalMatics, GeoInt Partner On Rental Car Speed Tracking Tech

Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.

Read More →
NextPass 407 ETR

NextPass Expands Toll Payment Service to Highway In Toronto

Fleets and consumer can use a transponder-less option when traveling between Canada and the U.S.

Read More →
Ad Loading...
A black Jeep is displayed at the Zubie-Bosch-TSD exhibit during the International Car Rental Show.

Zubie, PurCo Integrate Rental Damage Detection With Telematics

The combination brings actionable vehicle insights into PurCo’s PurInspect platform, improving damage detection and operational efficiency for rental fleets.

Read More →
50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Length Of Rental (LOR) Declines Slightly in Q1 2026

LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...