Auto Rental News
MenuMENU
SearchSEARCH

Hertz Redesigns On-Site Car Rental Experience

The Hertz Corp. is redesigning and updating certain rental locations with amenities such as on-site retail, on-site technology tools and new vehicle displays.

by Staff
August 14, 2013
Hertz Redesigns On-Site Car Rental Experience

Hertz redesigned and updated its San Diego International Airport facility.

2 min to read



Hertz redesigned and updated its San Diego International Airport facility.


To streamline the rental experience, the Hertz Corp. is redesigning, updating and unveiling its locations worldwide. Hertz has started launching modernized locations around the globe, including its rental facilities at San Diego and Shanghai Airports, its Marble Arch location in central London and its Melbourne, Australia headquarters, with more transformations planned for additional airports and neighborhood locations throughout the year.

"Hertz's goal is to provide the lifestyle experience traveler's desire when on the road," said Mark P. Frissora, Hertz chairman and chief executive officer. "We are consistently listening to our customers and implementing solutions to meet and exceed their needs. In addition to offering the best fleet on the road, we are also planning to expand this new customer experience format to all of our global locations by 2015. ..."

Ad Loading...

Click here to view the photo gallery of the redesigned San Diego location. 

According to Hertz, the facility makeovers take into consideration the common road trip staples, tools and services typically desired by travelers, and offer the following to help enhance the travel experience:

  • Bus tracking: Working with its leasing company, Donlen, Hertz is piloting new telematics for its buses. With smarter tracking, customers will have access to an app that enables them to see how many minutes until a Hertz bus will be at the terminal for pick up.

  • On-site retail: Customers can visit the on-site "Road Trip by Hertz" retail stations to stock up on food and drinks and purchase road trip and travel supplies — everything from maps and sunscreen to charging cords and beach bags.

  • On-site technology tools: Customers can recharge their electronic equipment. Additionally, they can interact independently with an iPad station to access travel apps, entertain kids with games, etc.

  • Increased visibility for rental options: New vehicle displays showcase Hertz's unique rentals – such as the Hertz Penske GT in the U.S. – that have been added to display expanding fleet options among customers.

  • Sustainability leadership: The facility transformations also adhere to the company's commitment to global sustainability best practices. Sustainable construction including solar power systems, water saving fixtures and the use of LED and energy efficient lighting.

For an analysis of Hertz's plans for its facility renovations, click here to read the Auto Focus blog.

More Rental Operations

Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Ad Loading...
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Interviewer Martin Romjue and guest Ryan Kerzner on both sides of a title page with large lettering.
Rental Operationsby Martin RomjueJune 3, 2026

Grow Your Rental Business Beyond Cars

Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.

Read More →
An AI-imaging tunnel instantly scans a car for damages at Wenn's location in Lithuania.
Rental OperationsJune 2, 2026

Using AI to Create Clarity, Not Conflict, in Rental Car Damage

Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.

Read More →
Ad Loading...
Close up of a high-tech vehicle console with a remote key.
Rental OperationsJune 1, 2026

Get Ready To Roll: No Stopping Self-Driving Rental Cars

The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.

Read More →
Ad Loading...