Human Resources: What Could You Do Better?
Workshop at the 2013 Car Rental Show will present best practices in recruiting, hiring and firing.
One of the most important — yet often overlooked — aspects of a small business is its human resources practices. With this in mind, the 2013 Car Rental Show will present a pre-conference seminar titled, “Recruiting, Hiring, Motivating and Firing: A Human Resources Primer for Small Business.”
This seminar tackles the legal and human resources issues that any small business faces when managing employees. Topics include how to keep your job application legal, tips for e-recruiting, what you can and can’t ask in the job interview, lawful and ethical employee termination, an analysis of independent contractor versus employee status, and ways to foster a culture of innovation and motivation.
“The purpose of this seminar is not only to help owners and managers hear what is going on in the auto rental industry, but to help them run better companies,” said Angela Margolit, president of Bluebird Auto Rental Systems, who will moderate the panel. “Your employees are one of their most valuable resources and deserve your attention. Our panelists will talk about what happens when you do — and don't — tune in.”
Presenters include Chris Mason of the law firm Polsinelli Shugart, Michael DeLorenzo of Rent-A-Wreck of America, Inc. and Julie Ray of Ace Rent A Car.
“Angela has assembled an impressive team to impart advice on human resources issues,” said Chris Brown, executive editor of Auto Rental News. “You’ll not only be getting legal counsel without the hourly fee, but on-the-ground wisdom from two car rental executives with years of experience in the area.”
This workshop will held from 10 a.m. to noon on Monday, April 15. The 2013 Car Rental Show takes place April 15-16, 2013 at the Rio All-Suite Hotel & Casino, Las Vegas. To see the full schedule and to register for the event, go to www.carrentalshow.com.
More Rental Operations

Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
