In Memoriam: Lynda LaPlante, Owner of PAC Inc.
The rental industry remembers Lynda LaPlante, founder and president of PAC Inc., which specializes in providing optional coverage products to the rental car market.

Lynda LaPlante

Lynda LaPlante
Lynda LaPlante, founder and president of PAC Inc., a supplier to the rental car industry, died on Jan. 10.
Specializing in providing optional coverage products to the rental industry, PAC Inc. offered insurance services such as personal accident coverage (PAC), personal effects coverage (PEC), collision damage waiver (CDW) and supplemental liability insurance (SLI).
“I first met Lynda LaPlante at a CATRALA trade show in N.Y. near JFK Airport in the early 1980s,” said Dana Clay, founder and former president of TSD Inc. “Lynda was one of the very few female vendors selling her products to a group of hardened ‘car guys.’ Lynda truly cared about the industry. She fought for the right to sell insurance products at the rental counter adding needed income in a growing competitive business.”
In addition to running her company, LaPlante was also involved in presenting various areas of training and development for the car rental industry. She wrote a column “Counter Encounter” for Auto Rental News magazine for two years and spoke at industry events.
"Lynda was one of a handful of prominent women involved with the car rental industry from 1980 through 2011,” said Sharon Faulkner, executive director of the American Car Rental Association (ACRA). “She worked very hard at getting her SLI product approved for sale as an insurance product in different states. She helped many small operators and their employees obtain the required training to become licensed to sell PAC, PEC and SLI.”
LaPlante also supported the car rental industry from the legislation side. She helped form the New York Vehicle Rental Association (NYVRA) and ran the association its first year from the PAC Inc. offices.
“I first met Lynda in the mid-1980s when New York passed the now infamous CDW law, which remained in effect for several years,” said Gil Cygler, owner of AllCar Rent A Car and Carpingo. “During that time, there was a core group of car rental owners who banded together to lobby for a change in the law. Lynda was there with us despite not having a car rental business. Other vendors would attend NYVRA meetings looking to sell their product or service, while Lynda was with us every step of the way.”
Lynda will be remembered not only for selling her products and being an advocate for the car rental industry, but she will also be remembered for being a friend to many in the industry.
“I was one of her loyal customers for decades, but I was also a friend who appreciated Lynda’s energy, intelligence and ability to break through gender barriers and a lot of red tape to get the job done,” said Faulkner.
More Rental Operations

What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
