National, Enterprise Top Car Rental Satisfaction Survey
National Car Rental and Enterprise Rent-A-Car ranked the highest among corporate travel buyers in Business Travel News’ inaugural “Car Rental Brand and Grand Transportation Survey.”
by Staff
September 29, 2015
National Car Rental topped a survey by Business Travel News. Photo courtesy of National Car Rental.
2 min to read
National Car Rental topped a survey by Business Travel News. Photo courtesy of National Car Rental.
National Car Rental and Enterprise Rent-A-Car ranked the highest among corporate travel buyers in Business Travel News’ inaugural “Car Rental Brand and Grand Transportation Survey.”
On a scale from 1 (poor) to 5 (excellent), the 158 respondents ranked National 4.31, Enterprise 4.29, Avis 3.88 and Hertz 3.75, according to the survey. Respondents ranked six brands in seven attributes.
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Then Business Travel News (BTN) averaged the scores in each category to create an overall score for each car rental company, according to the magazine.
More than one-third of the surveyors said car rental service has improved over the past 12 months and more than 60% said service levels remained steady over the past year, according to the survey. Only 4.4% of respondents said car rental service had gotten worse.
Here are other rankings from the survey:
Clean, Well-Serviced Cars: National (4.37), Avis (4.25), Enterprise (4.2) and Hertz (4.12)
Flexibility in Negotiating Services & Amenities: Enterprise (3.98), National (3.94), Avis (3.57) and Hertz (3.37)
Flexibility in Negotiating Pricing: National (4.36), Enterprise (3,98), Avis (3.88) and Hertz (3.68)
Quick & Effective Complaint Resolution: National (4.48), Enterprise (4.46), Avis (4.04) and Hertz (3.88)
Communication With Buyers About Changes: National (4.36), Enterprise (4.31), Hertz (3.75) and Avis (3.7)
Relationship with Account Managers & Sales Reps: Enterprise (4.42), National (4.38), Avis (3.87) and Hertz (3.78)
Worth of Service Vs. Rates, Fees & Charges: National (4.36), Enterprise (4.3), Avis (3.75) and Hertz (3.66)
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Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.